Customer Service · Tabnews · 🇧🇷 Brazil
Clinic customer service on WhatsApp without the AI making up prices
A developer used RAG so the bot answers only with the clinic's real data.
- Profession
- Developer, Clinic Manager
- Tools
- RAG, IA generativa
- Source
- tabnews.com.br ↗
- Country
- 🇧🇷 Brazil
- Report date
- May 26, 2026
- Verified on
- October 24, 2026
What they did
Built a customer service SaaS for clinics with a knowledge base.
How it went
The account gives no numbers.
Good to know
Patient conversations may contain health data (sensitive under LGPD).
The prompt
Answer the patient using only this table of services and hours: [data]. Never give medical advice or make up prices; refer them to the front desk when needed.
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Found a mistake?
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