Tool · 12 cases
Use cases: Meta Muse
Meta Muse is Meta's AI, used in these cases inside apps such as WhatsApp and Instagram, as well as in its own app. Because it lives where many people already chat, it appears in quick everyday uses: answering questions, planning purchases, writing messages and creating images. The accounts help you understand what it does well and where it is still limited. Each page has a prompt you can test in the app you already use.
12 cases, from newest to oldest. The most common topics are personal finance, productivity, and business and sales. People who show up most: consumer, parent, and writer. Each case links to the original source, shows a verification date and includes a prompt we wrote.
The cases
12 cases
01Reserving public library books with an agent
Eleanor Konik asks for chess books for her son and the agent places holds on the titles through the library website.
02Income statement for each rental property
The agent logs into the management software and builds the profit and loss for each property.
03Shoe store owner hands email marketing over to an agent
April Polk let the agent audit Klaviyo, delete duplicate flows and rebuild templates, all with approval.
04Analyst asks an agent to find forgotten money in their name
Nick Grous, from ARK Invest, received a list of unclaimed funds and got help with the paperwork.
05Cleaning up 80,000 emails and chasing a forgotten refund
An agent reviewed the inbox, suggested deleting 20,000 promotions with approval, chased a refund from the provider and scheduled maintenance.
06Canceling insurance by phone and recovering money with an agent
Forbes reports on people who used an agent to call the insurer and cancel a policy with a refund.
07Letting AI wait on hold with the dental plan
The agent called the provider, got through verification and transferred the call once a representative picked up.
08Selling a VR headset on Marketplace with an agent
With access to Facebook, the agent listed the Quest 3 and talked to buyers within a minimum price.
09Japan trip reservations, negotiated in Japanese
The agent booked all the restaurants and chatted in Japanese with the Hakone hotel to get a dinner slot not listed on the site.
10Turning saved Instagram posts into a recipe book
A user asked Meta's agent to find all her saved recipes and organize them by type.
11Finding a forgotten charge and getting a refund
The agent reviewed 12 months of receipts, found an idle database and kept pushing until the company issued a refund.
12Agent navigates the insurer's phone menu until it finds a human
To change a policy, the user had the agent make the call and transfer only once a representative was available.