Rights and Bureaucracy · HN · 🌐 International · via agentusecases.ai
Letting AI wait on hold with the dental plan
The agent called the provider, got through verification and transferred the call once a representative picked up.
- Profession
- Consumer
- Tools
- Meta Muse
- Source
- news.ycombinator.com ↗
- Country
- 🌐 International
- Found via
- agentusecases.ai (Alex Finn) ↗
- Report date
- September 22, 2026
- Verified on
- October 25, 2026
What they did
According to an account cited on Hacker News, Meta's agent called the person's dental plan, gave the member number, answered the security question and stayed on hold. When a human representative came on, it transferred the call to the user.
How it went
The person skipped about ten minutes of waiting.
Good to know
Handing identifying data to a voice agent is a risk; use it only with services you trust.
The prompt
Call [company] at [phone number], navigate the menu to [department] and wait for a human representative. If they ask for identification, use only [permitted data]. When a human answers, transfer me to [my number] and do not accept any changes to the contract.
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Case found via agentusecases.ai (Alex Finn); text and prompt rewritten by us. Found a mistake?
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