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Category · 21 cases
AI in rights and bureaucracy
Accounts from people who used AI to deal with bureaucracy: disputing charges, writing complaints, understanding rental contracts, appealing fines, requesting refunds and finding their way through processes with public agencies. AI is good at organizing facts and writing clearly, but it is not a lawyer. In serious cases, seek professional advice or public legal aid. Use the prompts to prepare a first draft and to learn which documents to gather.
21 cases, 8 of them from Brazil, from newest to oldest. The tools cited most here are Claude, Grok Bot, and ChatGPT. People who show up most in these accounts: lawyer, consumer, and traveler.
The cases
21 cases
01Disputing a denied flight delay compensation claim
The agent checked the flight data, concluded the airline's excuse didn't hold up under European rules and drafted the appeal.
02Registering a trademark in the US with an agent's help
An entrepreneur says Claude Cowork guided them through every step of the trademark application at the US patent office.
03Chasing a ticket refund after two months of stalling
An agent sent follow-ups every 48 hours, logged broken promises and prepared a complaint to the regulator.
04Mattress warranty: my agent versus the store's agent
Noticing bot-like replies from the company, the user set their own agent to negotiate, citing the law.
05Letting AI wait on hold with the dental plan
The agent called the provider, got through verification and transferred the call once a representative picked up.
06Assembling the document file for immigration
A browser agent gathered seven years of taxes, statements and documents for an immigration case.
07New York tenant uses AI to document building violations
An agent cross-referenced the city's violations database with the housing code and drafted complaints.
08Removing your phone number from data sites to cut spam
A user fed up with unwanted calls had an agent request removal of their number from people-search sites.
09Medical paperwork and a lease renewal with an assistant
Lane Rettig had an agent read 34 pages of forms and draft an insurance pre-authorization request.
10Building a dossier to fight for your consumer rights
The author describes the problem by voice and Claude builds a dossier with the contract, the company's advertising and the regulator.
11When AI gave bad advice in a dispute with a car rental company
Charged $2,300 by Sixt, Malky followed Claude's suggestion to accuse the company of photo fraud, and the letter didn't work.
12Google's former chief decision scientist tests an agent on legal paperwork
Cassie Kozyrkov recorded Operator handling hotels, flights, legal paperwork and infographics.
13Habeas corpus written only with AI and a letter from the STJ to the OAB
An STJ justice sent a letter to the OAB over a habeas corpus petition with AI-fabricated citations and no original argument.
14Lawyer Fined by the TSE for Case Law Invented by AI
A TSE justice fined a lawyer and notified the OAB after nonexistent citations created with AI.
15Auditing a Hospital Bill Item by Item with AI
A family used Claude to interpret billing codes and dispute a hospital bill.
16When the "Rapporteur" Cited by AI Was a Bar Owner
A judge in Concórdia (SC) discovered that the rapporteur of a ruling cited in a filing was actually a bar owner.
17Case Law Invented by AI and the Fine of Ten Minimum Wages
A lawyer from Juazeiro (BA) was fined over a filing with fake rulings generated by AI and blamed the document on an intern.
18Resolving a Consumer Dispute with the Help of AI
An engineer from Rio Claro (SP) used AI to resolve a defective laptop and later built a free consumer protection tool.
19The ChatGPT-written petition that earned a fine from the TSE
A lawyer filed a petition written with ChatGPT at the TSE and was fined for bad-faith litigation.
20Writing a traffic ticket appeal with ChatGPT
A São Paulo dev fined for using hazard lights used ChatGPT to draft the appeal and got the fine canceled.
21What happens when AI invents case law (TJSC)
A court fined a party who filed an appeal with nonexistent rulings and legal scholarship generated by AI.