Rights and Bureaucracy · News · 🇧🇷 Brazil
Resolving a Consumer Dispute with the Help of AI
An engineer from Rio Claro (SP) used AI to resolve a defective laptop and later built a free consumer protection tool.
- Tools
- IA generativa
- Source
- gruporioclarosp.com.br ↗
- Country
- 🇧🇷 Brazil
- Report date
- November 28, 2024
- Verified on
- October 24, 2026
What they did
He used AI to organize his complaint and arguments after months without a solution from the manufacturer.
How it went
The laptop was worth about R$ 5,000, according to the article.
Good to know
Keep receipts and case numbers; AI helps with drafting, but what counts are the deadlines set by the CDC and Procon.
The prompt
I bought [product] on [date] and it developed [defect]. I have already tried [attempts, case numbers]. Write a formal complaint citing the applicable articles of the Consumer Protection Code (CDC) (e.g., art. 18) and a clear request: [replacement/refund].
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Found a mistake?
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