Mobility · Verified case
Sem Parar
Customer Service Copilot for call center operators using RAG
9.3%
Published result
Average handling time 9.3% shorter; accuracy above 92%
- Tool
- Azure OpenAI, Azure AI Search
- Source
- news.microsoft.com ↗
- Verified on
- October 24, 2026
Numbers as published by the source; we do not audit them. Found a mistake?