Telecom · Verified case
Vivo
I.Ajuda, a generative AI assistant for 11,000 call center agents
9%
Published result
Average handling time 9% shorter (consumers) and 4% shorter (businesses)
- Tool
- Azure OpenAI
- Source
- news.microsoft.com ↗
- Verified on
- October 24, 2026
Numbers as published by the source; we do not audit them. Found a mistake?