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A neighborhood auto shop reminds customers about quotes without becoming spam

An auto repair shop in Curitiba set up automatic WhatsApp quote follow-ups using AI.

Profession
Repair Shop Owner, Salesperson
Tools
WhatsApp API, GPT-4o-mini, n8n
Source
negocionoautomaticobr.com.br ↗
Country
🇧🇷 Brazil
Report date
May 29, 2026
Verified on
October 24, 2026
Illustrative photo: Automotive sector

What they did

The receptionist marks the quote as sent and the system sends up to three reminders with AI-generated text, stopping when the customer replies.

How it went

In 60 days, approved quotes that went silent dropped from 31% to 9%, at a cost of about R$ 94/month. This is a case told by a consultant, with the owner's name changed.

Good to know

Use the official WhatsApp Business number, offer an opt-out, and don't message people who didn't ask for a quote.

The prompt

Write 3 quote follow-up messages for an auto repair shop: +4 hours, +1 day and +3 days. Customer: [name], car [model], service [x], price [y]. Human tone, short, with a 'not interested' option.

Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).

Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Found a mistake?

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