Personal Finance · News · 🇺🇸 United States · via agentusecases.ai
A bot that negotiates a discount on your internet bill
DoNotPay built a bot that chatted with Comcast support and got $10 a month off, but it made up arguments.
- Profession
- Consumer
- Tools
- GPT-3
- Source
- vice.com ↗
- Country
- 🇺🇸 United States
- Found via
- agentusecases.ai (Alex Finn) ↗
- Report date
- no date
- Verified on
- October 25, 2026
What they did
The company DoNotPay created a bot that talks to companies' support teams. It waited out the automated chat until a human agent joined and then sent a long message citing connection drops, lost work and a threat to cancel.
How it went
It got a $10 monthly discount (about $120 a year). But the bot invented the outages, which the report highlights.
Good to know
Never let AI lie for you: use only true, documented facts.
The prompt
I want to negotiate my [service] bill with [company]. I pay [amount] on the [plan] plan, I've been a customer for [time], and competitors offer [real offers]. Write a polite but firm script, using only true facts, asking for [goal], along with answers to the most common objections.
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Case found via agentusecases.ai (Alex Finn); text and prompt rewritten by us. Found a mistake?
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