Finance · 3 verified cases
Bradesco
Case 1 · Azure OpenAI
BIA, a virtual assistant, integrated with generative AI for customers and managers
82% first-level resolution rate and 89% first-week retention; BIA usage grew 8x
- Tool
- Azure OpenAI
- Source
- microsoft.com ↗
- Verified on
- October 24, 2026
Case 2 · Plataforma Bridge (própria)
AI collections agent that transcribes and analyzes agent conversations and suggests improvements
10% to 20% gains in credit recovery capacity
- Tool
- Plataforma Bridge (própria)
- Source
- tiinside.com.br ↗
- Verified on
- October 24, 2026
Case 3 · Azure OpenAI
AILA, an AI assistant built by the internal audit team itself
65% more efficient audit planning
- Tool
- Azure OpenAI
- Source
- microsoft.com ↗
- Verified on
- October 24, 2026
Numbers as published by the source; we do not audit them. Found a mistake?
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