Finance · Verified case
Cielo
C

AI agent for internal IT support
52.2%
Published result
Tickets reduced by 52.2%
- Tool
- Copilot Studio
- Source
- news.microsoft.com ↗
- Verified on
- October 24, 2026
Numbers as published by the source; we do not audit them. Found a mistake?
More cases in Finance
01Finance

Itaú Unibanco
20%–80%
ia.i reached about 300,000 customers in its first phase; the legal solution runs more than 2 million tasks per month with efficiency gains of 20% to 80%
02Finance

Nubank
55%
The assistant resolves 55% of Tier 1 requests, handles more than 2 million chats per month, and cuts response time by 70%
03Finance

Bradesco
82%
82% first-level resolution rate and 89% first-week retention; BIA usage grew 8x
04Finance

Banco Inter
108%
Investigation capacity increased by 108%
05Finance
S
Sinosserra
12 thousand
12,000 bonds per month; validation dropped from 24 hours to 1 minute
06Finance

CAIXA
70%–80%
Processes that took 10 to 12 days now take about 30 minutes; 70% to 80% gains in back office