Customer Service · Blog · 🇺🇸 United States · via agentusecases.ai
Requesting an exchange for defective clothing from a photo
A photo of the torn pants, a receipt found in Gmail and an email to the store, ready to review.
- Profession
- Consumer
- Tools
- Claude Cowork
- Source
- chatprd.ai ↗
- Country
- 🇺🇸 United States
- Found via
- agentusecases.ai (Alex Finn) ↗
- Report date
- no date
- Verified on
- October 25, 2026
What they did
The user sent a photo of worn pants and asked, by voice, for a refund. The agent found the receipt in their email, pulled the order number and date, and drafted the email to customer service, which the user checked before sending.
How it went
The text came out with the order details and a description of the defect.
Good to know
In Brazil, the deadline to complain about an apparent defect is 90 days for durable goods (CDC).
The prompt
I bought [product] at [store] on [date], order [number]. It developed [defect] after [length of use]. Write a polite email requesting [exchange/refund] under the CDC, and include a list of what to send (photos, receipt).
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Case found via agentusecases.ai (Alex Finn); text and prompt rewritten by us. Found a mistake?
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