Customer Service · Forum · 🌐 International · via agentusecases.ai
Support triage with draft replies for review
A five-node workflow classifies each email, rates its urgency, summarizes it and writes a reply for a human to approve.
- Profession
- Customer Service Agent, Support Manager
- Tools
- n8n, OpenAI
- Source
- community.n8n.io ↗
- Country
- 🌐 International
- Found via
- agentusecases.ai (Alex Finn) ↗
- Report date
- no date
- Verified on
- October 25, 2026
What they did
The workflow checks the support Gmail inbox. Each message goes to a model that returns a category, an urgency level, a one-sentence summary and a draft of 3 to 5 sentences. Everything is left for human review.
How it went
Shared in the n8n community; no metrics provided.
Good to know
Drafts with human review are the safe middle ground in customer support.
The prompt
Classify this customer email into [categories], rate its urgency (low/medium/high), summarize it in one sentence and write a draft reply of up to 5 sentences in a [brand tone] tone: [paste the email].
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Case found via agentusecases.ai (Alex Finn); text and prompt rewritten by us. Found a mistake?
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