Customer Service · News · 🇧🇷 Brazil
Piauí records about 156 police reports a day on WhatsApp with BO Fácil's Soberano 1 AI
Citizens tell their story by text or audio; the AI structures the account, issues a request PDF, and only then does an officer validate the official report.
- Profession
- Public Servant
- Tools
- BO Fácil, Soberano 1, WhatsApp
- Source
- uol.com.br ↗
- Country
- 🇧🇷 Brazil
- Report date
- October 22, 2026
- Verified on
- November 6, 2026
What they did
Piauí's Public Security Secretariat offers BO Fácil on WhatsApp (0800 086 0190), 24 hours a day. The chat offers incident registration, anonymous tip-offs or emergency service (equivalent to dialing 190, with a human at the CICC). For registration, the AI runs an interview (what, when, where, people involved, objects), accepts audio, classifies the offense and returns a PDF confirming the request. Civil Police validators check the structured account and only then issue the official report. The engine is Soberano 1, an about 32-billion-parameter model from the SoberanIA project, trained in Portuguese and running in a state data center.
How it went
According to UOL Tilt on 22 October 2026, from the June 2025 launch through mid-October the tool logged 195,382 emergency contacts, 75,438 incident-registration requests and 9,512 anonymous tip-offs, averaging about 414 emergencies and 156 reports a day. The AI can reroute to emergency care cases that a citizen started as a normal registration when it detects urgency signals (missing person, domestic or school violence).
Good to know
The first PDF is not the official report; an officer validates first. The figures come from Piauí Civil Police in the checked article. The model is state-built, not ChatGPT, Gemini or Claude.
The prompt
I manage intake at [public security agency] and want to standardize the chat interview for incident registration. Using this list of incident types [paste] and this sample citizen account [paste with no personal data], write the questions in the right order, say which required fields are still missing, suggest the most likely classification with a confidence level and draft a factual historical narrative for the human validator. If there is any sign of an emergency (violence, missing person, immediate threat), put that at the top and do not treat it as a routine registration.
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Found a mistake?
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