Productivity · Blog · 🇧🇷 Brazil
An AI chatbot in Teams cuts time spent logging hours by 72% at dti
The Brazilian tech company built Crafty, which answers HR questions and runs internal routines for nearly a thousand employees.
- Profession
- HR Analyst
- Tools
- Microsoft Teams
- Source
- dtidigital.com.br ↗
- Country
- 🇧🇷 Brazil
- Report date
- October 9, 2026
- Verified on
- November 2, 2026
What they did
At dti, the mandatory monthly hours log took up to 40 minutes per person, and HR and team leads answered the same questions every day. The company built Crafty, an AI chatbot inside Microsoft Teams that answers questions about HR, benefits and processes and runs internal routines such as logging hours.
How it went
According to dti's case study, time spent logging hours fell 72% per employee each month, time to find HR and process information fell 76% and time to find information about a colleague fell 92%, with support available around the clock.
Good to know
The figures come from the company. The gain came from combining two things in one place: answering repeat questions and doing the tedious task inside the tool the team already uses.
The prompt
I work in HR at a company with [number] people and we keep getting the same questions about [topics]. Using this FAQ list and our internal policies [paste], build the knowledge base for an assistant: questions grouped by topic, short answers linking to the policy, and the cases where the assistant should hand off to someone in HR.
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Found a mistake?
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