Customer Service · LinkedIn · 🇧🇷 Brazil
Psychologist lets AI handle only scheduling on WhatsApp
A psychologist created an assistant that handles first-contact screening and scheduling, but never clinical care.
- Profession
- Psychologist
- Tools
- Assistente de IA no WhatsApp
- Source
- pt.linkedin.com ↗
- Country
- 🇧🇷 Brazil
- Report date
- March 30, 2026
- Verified on
- October 24, 2026
What they did
The assistant answers questions about fees, hours and session format, and books sessions. They decided it would not diagnose or intervene.
How it went
They say they used to spend two hours a day on these messages and have turned that time into one extra session per day.
Good to know
The post itself cites the CFP's 2025 guidelines: administrative tasks are allowed, and patients must know they are talking to an AI.
The prompt
Write the rules for a WhatsApp assistant for my psychology practice: it provides [fees, hours, session formats], books appointments and refers people on. It must introduce itself as an AI and never give clinical guidance. List responses for crisis situations with the CVV 188 hotline.
Replace what is in [brackets]. Prompt written by us from the account, not a literal copy of the source. Do not paste other people’s personal data (privacy laws such as LGPD and GDPR apply).
Summary in our own words. Results as stated in the original account; we have not tested or audited them. Read the source ↗ Found a mistake?
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